Hi Marius, thank you for your feedback, we're grateful to have any conversation that helps us refine the concept. I entirely agree that an enforced layer of bureaucracy is to be avoided. I envision an internal service provider that offers services to, and is approached by, areas of the business and new initiatives that might benefit from its experience and ideas. It's a way of establishing community management as a serious discipline and gathering a community of like minds who can share knowledge and ideas, and continually improve their offering to the company. The purpose of each engagement would be to assist, not direct. Excellent community management has become a must for many companies. A well-structured CoE would enable collective learning for what might otherwise be a disjointed approach. Thanks again for your thoughts!