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What is the Connected Company?
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The world of work is changing and old organizational models are under increasing pressure. Customers and markets are moving faster than most companies can keep up. Meanwhile, social technologies are enabling smarter, simpler ways of connecting, collaborating and working. The question line of business leads, CIO’s, CTO’s, knowledge or communications professionals are asking are “how can we create higher-performance organizations?”
Dachis Group’s Social Business Design practice combines new thinking on people, process and technology to help create connected companies. We offer a unique combination of technology, people and business process expertise to connect and engage your workforce, supply chain and customers. This involves a combination of strategy, design, and social technology to join together existing systems, implement new ones, and implement behavior-led change programs.
The Connected Company matches performance to brand promise by linking systems, people, and processes internally and externally. Whether in Marketing, Sales, Customer Relationship Management, or Customer Support, as a Connected Company your organization will be in a position to make promises you can keep, and keep the promises you make. And, as global leaders in social business intelligence, we can provide the data and analytics to prove it.
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How do we help create a Connected Company?
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Enterprise Social Technology
Social technology provides the potential to achieve significant cost reductions and performance improvements. Enterprise social technology includes blogs, wikis, social networks, collaboration spaces, and other lightweight social tools, in addition to full-scale social business platforms such as IBM Connections, Jive, and Microsoft SharePoint.
We have deep experience in the use of enterprise social technology, advising businesses on what to use, how, where, and for what purpose, and working with teams to help employees make best use of these new tools and ways of working. We begin this process by considering use cases, business goals, and user experience needs that drive a meaningful difference between success and failure.
Service & deliverables include:
- Social business strategy
- Technology consulting
- Vendor evaluation and selection
- Technology architecture
- System design and integration
- Software development, deployment, and adoption
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Workforce Collaboration
Social business transforms the way we think about employee engagement and internal communications. Our workforce collaboration practice builds on our work with enterprise social technology to consider how a more socially calibrated organization can improve culture, productivity, and collaboration between colleagues.
Workforce collaboration programs share some of the aims of conventional change programs, but the methods used are quite different – typically pursuing culture change through doing rather than just communicating. In these programs, with world-class information design, visual thinking and communications services we define business goals and then identify ways in which we can design small-scale interventions to stimulate behavior change, reinforce positive change, and dampen negative effects.
Service & deliverables include:
- Social business strategy
- Consulting
- Technology advisory, design, and implementation
- Program design, activation, and engagement
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Change Programs
The success of any internal initiative hinges on people changing their habits and behaviors. This won’t happen unless people understand why change is necessary, what needs to change, how it benefits them, and the actions they need to take to drive new results. We have deep experience in developing change campaigns to help link strategy to action, so your organization is aligned and driving change to achieve superior business results.
With our world-class information design, visual thinking and communications services, our change campaigns are tailored to the needs of your organization, culture, and context by leveraging multidisciplinary approaches to drive alignment. These include – but are not limited to – print and digital communications, workshops, games, blended learning and training solutions, and social and digital applications. We employ a combination of tools to effectively motivate your stakeholders to understand, engage, and take the actions needed to drive the desired results.
Service & deliverables include:
- Workshops
- Gamestorming
- Visual Thinking exercises
- Strategy mapping
- Organizational alignment programs
- Change implementation roadmap
- Change implementation programs
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Learning and Training
Learning and training are changing, with more focus on social and collaborative learning where learning behaviors are embedded in the everyday work of the organization, rather than just learning content. With world-class information design, visual thinking and communications services, Dachis Group is uniquely qualified to deliver both engaging content and great connected learning experiences to help organizations reach their business objectives.
Whether for a single learning event or a large scale blended learning program, Dachis Group creates engaging and effective solutions that empower people to retain more knowledge and become more effective.
Service & deliverables include:
- Workshops
- E-learning (such as simulations, demos, and tutorials)
- Social learning platforms and programs
- Visual Thinking exercises
- Games (online and offline)
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Social CRM
Social business thinking helps companies become more customer-centric. With Social CRM, you can combine basic customer data with information generated by online social sharing, providing a richer picture of likes, dislikes, interests, and preferences. This enables very specific targeting of offers based on what we know about customer behavior, and provides richer personalization of services.
Customers increasingly expect brands to know about their preferences, and Social CRM can help even large organizations behave and engage on a highly relevant and human scale.
Service & deliverables include:
- Social CRM strategy
- Planning
- Technology consulting
- Program implementation
- Vendor evaluation and selection
- Technology architecture
- System design and integration
- Software development, deployment, and adoption
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Dachis Group builds on powerful leverage
Big Data
Analytics
Dachis Group’s Big Data Analytics platform helps deliver Social Business Intelligence for our customers.
SaaS DATA
SERVICES
Web based SaaS applications help you identify actionable insights, measure social ROI, and analyze the effectiveness of your company’s social strategies, tactics and investments.
Professional
SERVICES
As your partner, the world’s largest Social Business solutions firm will connect your company and deliver performance brand marketing programs to enable you to realize the power of Social Business.