Last week Greg Smith published an op-ed in the New York Times entitled Why I Am Leaving Goldman Sachs. It was a scathing review of a collapse in culture, ethics and identity at his employer of twelve years. Regardless of what you think about Goldman’s culture or the substance of Smith’s piece, the phenomenon of
The figures vary but in the last several years a major change has begun in organizations around the world. Sometimes the efforts are small and unsanctioned, sometimes they are big and bold, but increasingly businesses are employing social media strategically to engage deeply with both their workers and customers. We see this all the time
During her presentation, Charlene Li said leaders of modern organizations must adjust to working in a world where they are not in control. The reality is that modern organizations are no longer in total control with customers posting public complaints on Twitter and employees leaking information on Facebook. The sooner leaders accept this reality, the better. However, Charlene recognized that there are limits to how much control a business will give up.